Help Desk Support Engineer Vacancy in Dubai

Help desk Support Engineer - Desktop(6 positions - 1 Arab)

IT JOB IN DUBAI

Job Role:  Help Support Engineer job vacancy in UAE

• Receive and record technical and/or application support calls from end-users.
• Provide investigation, diagnosis, resolution, and recovery for hardware/software problems. When unable to resolve, escalate to the second or third level in accordance with Help Desk escalation processes. 
• Maintain overall ownership of the user’s issue & service ensuring that they receive resolution within a reasonable timeframe. 
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc. 
• Record incident resolutions in the Help Desk tool.

Job Brief Description

• Provide enhancement request feedback to IT regarding the technology environment and customer needs through the defined processes. 
• Support the following technologies: Microsoft Office 2007 /2010 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, Win OS 7, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. 
• Ability to work independently and in a team environment. 
• Ability to communicate well with internal and external contacts

Responsibilities

• 2-3 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later (2007/2010 preferred), Internet Explorer and business applications in a business environment.
• Knowledge of multiple desktop programs, configuration and debugging techniques. 
• Strong work ethic, detail-oriented as well as excellent oral and written communication skills. 

• Sound problem resolution, judgment and decision-making. 
• Experience supporting Windows XP, Microsoft Office 2003 or later, Outlook in and Exchange Environment, Internet Explorer, basic hardware issues, desktops, laptops and printers remotely. 
• Experience with TCP/IP and general networking issues.

Skill Required

• Experience providing superior customer service and support. 
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure. 
• Strong interpersonal and organization skills, successful in working both independently and in a team environment. 
• Strong problem-solving skills. 
• Willingness to work 24/7 support window

Experience Required

• 2-3 years directly related work experience in a technical help desk position
• Qualification Required
• Eng diploma/Degree or equivalent; 
• MCSE & CCNA certification preferred

Job Description

• Receive and record technical and/or application support calls from end-users.

• Provide investigation, diagnosis, resolution, and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. • Maintain overall ownership of the user’s issue & service ensuring that they receive resolution within a reasonable timeframe. • Provide initial assessment of urgency and business impact on all support calls. • Manage service requests, software installations, new computer setups, upgrades, etc. • Record incident resolutions in the Help Desk tool.

Job Brief Description

• Provide enhancement request feedback to IT regarding the technology environment and customer needs through the defined processes. 
• Support the following technologies: Microsoft Office 2007 /2010 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, Win OS 7, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. 
• Ability to work independently and in a team environment. 
• Ability to communicate well with internal and external contacts    

Responsibilities

• 2-3 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later (2007/2010 preferred), Internet Explorer and business applications in a business environment. 

• Knowledge of multiple desktop programs, configuration and debugging techniques. 
• Strong work ethic, detail-oriented as well as excellent oral and written communication skills. 
• Sound problem resolution, judgment and decision-making. 
• Experience supporting Windows XP, Microsoft Office 2003 or later, Outlook in an Exchange Environment, Internet Explorer, basic hardware issues, desktops, laptops, and printers remotely. 
• Experience with TCP/IP and general networking issues.

Skill Required

• Experience providing superior customer service and support.  Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.

• Strong interpersonal and organization skills, successful in working both independently and in a team environment.
• Strong problem-solving skills. 
• Willingness to work 24/7 support window

Experience Required

• 2-3 years directly related work experience in a technical help desk position

Qualification Required

• Eng Diploma/Degree or equivalent; • MCSE & CCNA certification preferred

Location

Dubai

Interested candidates drop cv to umar.mohd@hotmail.com

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Interested candidates, please apply with your updated CV with the job title mentioned in the subject to 

careers@cantaloupeconsult.com

Cc to umar.mohd@hotmail.com

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